At NeoAI Systems, we are committed to safeguarding the privacy and security of our clients, partners, and visitors. This policy outlines how we collect, process, and protect your personal data in compliance with the General Personal Data Protection Law (LGPD) and General Data Protection Regulation (GDPR).
1. Information We Collect
We collect information voluntarily provided by you when filling out our technical audit forms or partner applications. This data includes:
- Full name and corporate contact details (Professional email, WhatsApp, and phone number).
- Business details (Company name, industry segment, and team size).
- Consent preferences for communication and tracking metrics.
2. Purposes of Processing
We process the collected data solely for legitimate business purposes related to our services:
- Conducting IT diagnostics and custom integrations for CRM and ERP.
- Qualifying and reviewing applications for the NeoSuite Partner Program.
- Sending operational communications, technical system updates, and approved promotional materials.
3. Data Protection and Security
We implement industry-standard technical security measures to guarantee data confidentiality:
- Data storage in isolated, end-to-end encrypted infrastructure.
- Strict internal access controls limited to authorized engineers and staff.
- Continuous security monitoring and proactive audits.
We do not sell, rent, or lease your personal data to third parties for marketing purposes.
4. Your Rights (LGPD/GDPR)
You have the full right at any time to request from NeoAI Systems:
- Confirmation of whether your data is being processed.
- Access to your personal information recorded.
- Correction of incomplete, inaccurate, or outdated data.
- Revocation of consent and definitive deletion of marketing base entries.
5. Cookies and Tracking Technologies
Our platform may use cookies to improve technical performance and analyze website metrics. Tracking for marketing and analytics runs exclusively upon receiving your explicit consent in our main page forms.
6. Contact and Inquiries
To exercise your rights or clarify inquiries regarding this policy, contact our Data Protection Officer (DPO) at: dpo@neoai.systems.